The operational details that keep large agencies clean
Real-time alerts and LOB routing are the front door. Here’s everything underneath.
A bird’s-eye view of your entire book of business
Large leisure agencies run dedicated booking agents in Sabre. Queue Zero rolls up everything those agents touch — every segment, every PNR, every alert — into one live view for the advisor who owns the relationship. An advisor’s first booking shows up on their dashboard the day it’s made — not on next month’s statement — and that day-one visibility is what keeps your best independent advisors from looking elsewhere.
1,560 PNRs
GDS Segments
Cancelled / Unable to Confirm
Operational PeakSchedule changes and cancellations, the moment the airline files them
Every TK, HX, and UN hitting your PNRs is surfaced instantly — sorted by departure date, so travel happening soon that may be affected is always at the top of the list. A reissue that lands on a Friday afternoon shouldn’t wait for whoever opens the queue on Monday — or for the client at the gate.
✈️ Air Segment Alerts (Next 30 Days)
17 total alertsFOAVQL | BEACH, SANDY
JFK → LHR · Flight AA - American Airlines AA 0142 · 11 Jul
SFCYLY | HIGGINS, HENRY
FCO → JFK · Flight AZ - Italia Trasporto Aereo AZ 0608 · 11 Jul
IBYLHW | BROWN, CHARLIE
JTR → CDG · Flight AF - Air France AF 1041 · 11 Jul
QWYFKJ | FAYE, HUDSON
DFW → MIA · Flight AA - American Airlines AA 3290 · 12 Jul
BYRDE, MARTY
6 added · 16 added · 8 removed · 2 → SCHEDULE CHANGE
SMITH, SIDNEY
2 removed · 2 added
BAND, BROCK
6 removed · 9 added
Stop writing off tickets your agency already paid for
Leisure bookings get cancelled, and the e-ticket credits left behind rarely have anyone watching their expiry dates. Unused and partially-used e-tickets are tracked automatically from the moment they’re voided or go unflown, against each carrier’s validity window — so the value your agency already paid for never quietly expires, and the re-booking call comes from you, not an upset client.
Tour packages or DMC bookings billed through the GDS, reconciled without manual entry
Every leisure agency knows the month-end orphan: an MCO that matches a payment but no longer matches anyone’s memory of which package — or whose client — it belongs to. When a tour segment is issued as a Miscellaneous Charge Order, Sabre Queue Zero recognizes it at issuance, links it back to the underlying package and advisor, and carries it straight into reconciliation — the same way it already handles air, hotel, and car.
The rest of the operating layer
Reporting & analytics
Production, exception, and LOB-level views built directly on live GDS activity — branch, agent, and carrier roll-ups without waiting on a nightly batch.
Integrations
Runs natively alongside Sabre Red 360 and hands off clean, LOB-tagged booking data to your back-office accounting platform — including Agresso Central Command.
Security & compliance
Field-level access controls and a full audit trail on every touch to a PNR, ticket, or adjustment — who changed what, and when.
Roles & permissions
Granular access by branch, line of business, or individual agent, so every desk sees only the queue that belongs to it.